Shipping & Refund Policy
Effective Date: 1 September 2025
This Shipping & Refund Policy applies to physical prizes redeemed on the Claw Baby app.
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Shipping
- Regions Covered: We currently ship to [list regions – e.g., Singapore, Vietnam, India, etc.].
- Shipping Costs: Players may be required to pay shipping credits or fees depending on their location.
- Processing Time: Orders are typically processed within 3–7 business days.
- Delivery Time: Estimated 7–21 business days, depending on destination.
- Tracking: Tracking numbers will be provided when available.
2. Customs & Duties
- International deliveries may be subject to import taxes, duties, or customs fees.
- These costs are the responsibility of the player and vary by country.
3. Refunds & Replacements
- Tokens: Refunds/replacements are only offered if:
- Item is defective or damaged upon arrival, OR
- Wrong item was shipped.
- Proof (photo/video) must be submitted within 7 days of receipt.
4. Lost or Delayed Shipments
- Claw Media is not responsible for courier delays or lost parcels due to incorrect addresses provided by the user.
- If the courier confirms a lost package, we may provide a replacement at our discretion.
5. Contact for Support
For shipping or refund inquiries:
Email: marketing@clawbaby.co